Effective January 1, 2025 · Updated April 23, 2026
This Privacy Policy explains how Clutch Grip Gear LLC, a California limited liability company (“Clutch,” “Company,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects personal information in connection with our website, online store, products, services, communications, marketing, customer support, wholesale operations, retailer relationships, and other business activities.
By using our website, purchasing our products, submitting information to us, communicating with us, or otherwise interacting with Clutch, you acknowledge this Privacy Policy.
This Privacy Policy applies to personal information collected through our website, online store, customer support channels, email communications, SMS communications, social media interactions, wholesale inquiries, retailer applications, order forms, promotional campaigns, events, product registrations, and other business interactions.
This Privacy Policy does not apply to third-party websites, platforms, payment processors, shipping carriers, marketplaces, social media platforms, analytics providers, or other third parties that maintain their own privacy policies.
Depending on how you interact with us, we may collect the following categories of personal information:
Name, email address, phone number, mailing address, billing address, shipping address, business name, job title, team name, club name, retailer name, distributor name, and other contact details.
Products ordered, order history, payment status, shipping details, returns, refunds, chargeback information, invoices, tax information, wholesale order details, purchase preferences, and customer support history.
Payment card details and payment credentials are generally collected and processed by third-party payment processors. We may receive limited payment-related information such as payment status, transaction ID, billing details, card brand, last four digits, and fraud-prevention information.
If accounts are offered, we may collect usernames, passwords or authentication credentials, saved addresses, preferences, account settings, and related account data.
For retailers, teams, clubs, distributors, resellers, and commercial partners, we may collect resale certificates, business credentials, tax IDs, order volumes, product preferences, territory information, distribution channels, sales contacts, business communications, and other information needed to evaluate or administer commercial relationships.
Emails, text messages, support requests, product feedback, reviews, surveys, social media messages, call notes, inquiry forms, and other communications with us.
IP address, browser type, device type, operating system, referring URLs, pages viewed, session data, cookies, pixels, identifiers, approximate location, site interactions, and analytics information.
Communication preferences, campaign interactions, email opens, link clicks, referral information, promotion participation, event participation, and advertising engagement.
Reviews, testimonials, photos, videos, product feedback, comments, social media tags, and other content you choose to submit or make available to us.
We do not intentionally collect sensitive personal information unless you voluntarily provide it. You should not submit medical information, injury history, health conditions, biometric data, government identification, or other sensitive information unless specifically requested and necessary for a defined purpose.
We may collect personal information directly from you, automatically through our website, from payment processors, shipping providers, marketing tools, fraud-prevention vendors, social media platforms, wholesale partners, retailers, distributors, event partners, analytics providers, and publicly available sources.
We may use personal information for the following purposes:
Processing and fulfilling orders.
Shipping products and providing delivery updates.
Processing payments, refunds, exchanges, and chargebacks.
Providing customer support.
Managing accounts.
Evaluating wholesale, retailer, team, club, and distributor inquiries.
Administering commercial relationships.
Providing product updates, care instructions, and support.
Improving products, website functionality, and customer experience.
Conducting analytics and business reporting.
Sending marketing communications, offers, and promotions.
Managing events, campaigns, sponsorships, and partnerships.
Protecting against fraud, abuse, unauthorized resale, counterfeiting, and security threats.
Enforcing our Terms, agreements, policies, and legal rights.
Protecting our intellectual property and brand.
Complying with legal, tax, accounting, and regulatory obligations.
Responding to lawful requests from authorities.
Supporting business transactions, financing, mergers, acquisitions, asset sales, or reorganizations.
We and our service providers may use cookies, pixels, tags, SDKs, analytics tools, advertising technologies, and similar technologies to operate our website, remember preferences, analyze traffic, measure campaigns, prevent fraud, improve user experience, and deliver relevant advertising.
You may be able to adjust cookie settings through your browser. Disabling cookies may affect website functionality.
We may disclose personal information to the following categories of recipients:
Payment processors.
Shipping carriers and logistics providers.
E-commerce platforms and website providers.
Customer support tools.
Email, SMS, and marketing providers.
Analytics and advertising providers.
Fraud-prevention and security vendors.
Professional advisors, including attorneys, accountants, insurers, and consultants.
Wholesale, retailer, distributor, and fulfillment partners where necessary.
Government authorities, courts, regulators, and law enforcement when required or appropriate.
Successors or counterparties in connection with mergers, acquisitions, financing, asset sales, reorganizations, or similar transactions.
We do not sell personal information for money. Some privacy laws define certain advertising, analytics, or cross-context behavioral advertising activities as “sharing” or “selling.” If applicable, you may have the right to opt out of such sharing.
You may opt out of marketing emails by using the unsubscribe link in our emails. You may opt out of SMS marketing by replying STOP, where applicable. Even if you opt out of marketing, we may still send transactional, legal, security, order-related, or account-related communications.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, accounting, tax, fraud prevention, dispute resolution, warranty administration, business reporting, and enforcement of rights.
Retention periods may vary depending on the type of information, legal requirements, business needs, and whether disputes or investigations are pending.
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system, transmission, website, database, or storage method is completely secure. We cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of any account credentials and for promptly notifying us of suspected unauthorized access.
Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to:
Know what categories of personal information we collect, use, disclose, sell, or share.
Request access to specific pieces of personal information.
Request deletion of personal information.
Request correction of inaccurate personal information.
Opt out of sale or sharing of personal information, where applicable.
Limit the use of sensitive personal information, where applicable.
Not be discriminated against for exercising privacy rights.
To exercise these rights, contact us at Legal@Clutchgripgear.com. We may need to verify your identity before processing your request.
California residents may request information regarding certain disclosures of personal information to third parties for their direct marketing purposes, where applicable. Requests may be sent to Legal@Clutchgripgear.com.
Some browsers transmit “Do Not Track” signals. Our website may not respond to all such signals. You may use available browser or device controls to manage cookies and tracking technologies.
If you access our website from outside the United States, you understand that your personal information may be processed in the United States and other jurisdictions that may have different data protection laws than your country of residence.
Our website may link to third-party websites, marketplaces, social media pages, payment processors, shipping services, or other external services. We are not responsible for the privacy practices, security, content, or policies of third parties.
We may update this Privacy Policy from time to time. The updated version will be posted with a revised “Last Updated” date. Your continued use of our website or services after an update constitutes acknowledgment of the updated policy.
Privacy questions or requests may be sent to:
Clutch Grip Gear LLC
3720 Harriman Ave, Los Angeles, CA 90032
hello@clutchgripgear.com
www.Clutchgripgear.com