Effective January 1, 2025 · Updated April 23, 2026
This Refund, Return, Exchange, and Shipping Policy applies to purchases from Clutch Grip Gear LLC (“Clutch,” “Company,” “we,” “us,” or “our”) unless a separate written agreement signed by Clutch provides otherwise.
By placing an order, you agree to this Policy.
Clutch sells athletic apparel and performance-wear products, including socks, grip socks, sleeves, and related items. Due to hygiene, skin-contact use, athletic activity, compression-related fit, and product integrity concerns, all sales are final except as expressly stated in this Policy or required by law.
The following items are final sale and non-refundable:
Worn products.
Washed products.
Used products.
Products with removed or damaged tags or packaging.
Socks and sleeves that have been tried on or worn.
Custom-branded products.
Team orders.
Wholesale orders.
Bulk orders.
Clearance or promotional items marked final sale.
Gift cards or store credits.
Products damaged through misuse, improper care, modification, or normal wear and tear.
If you believe you received a defective product, you must contact us within seven (7) calendar days after delivery.
To submit a defect claim, you must provide:
Order number.
Name and contact information.
Clear photos or videos showing the alleged defect.
Photos of packaging, tags, and product condition.
A description of the issue.
Clutch will determine, in its sole reasonable discretion, whether the product contains a manufacturing defect. If approved, Clutch may offer one of the following remedies:
Replacement of the defective unit.
Store credit.
Refund of the purchase price for the defective unit.
Shipping charges may be non-refundable unless required by law or otherwise determined by Clutch.
The following are not considered manufacturing defects:
Normal wear and tear.
Damage caused by washing, drying, heat, chemicals, friction, abrasion, or improper care.
Damage caused by cleats, shoes, shin guards, turf, grass, equipment, or playing conditions.
Pilling, stretching, fading, or compression changes from ordinary use.
Fit dissatisfaction.
Sizing issues after use.
Preference regarding compression, thickness, texture, grip, or feel.
Product damage caused by cutting, tearing, modifying, or altering the product.
Product damage caused by misuse or unintended use.
Discomfort resulting from incorrect sizing or continued use after discomfort begins.
Customers are responsible for selecting the correct size before purchase. Sizing recommendations are provided for convenience only and are not guarantees of fit.
Unworn, unused, unwashed products in original packaging may be eligible for exchange or store credit at Clutch’s sole discretion if requested within seven (7) calendar days after delivery. Clutch is not obligated to accept sizing exchanges unless required by law.
If an exchange is approved, the product must be returned in new, unused, unworn, unwashed, undamaged condition with original packaging and proof of purchase. Products that do not satisfy these requirements may be rejected.
Customers are responsible for return shipping costs unless the exchange is due to an approved manufacturing defect or an error by Clutch.
Approved refunds will be issued to the original payment method when practicable. Processing times may vary depending on payment processors and financial institutions.
Original shipping charges, expedited shipping charges, customs fees, duties, taxes, handling charges, and insurance are non-refundable unless required by law.
Wholesale, retailer, team, club, custom, distributor, and bulk orders are non-refundable and non-cancellable once accepted by Clutch or once production, sourcing, customization, packaging, or fulfillment has begun.
Defective units in wholesale or bulk orders must be reported within seven (7) calendar days after delivery with itemized documentation and photos. Approved remedies are limited to replacement, credit, or refund for defective units only, at Clutch’s discretion.
No refunds or credits will be provided for unsold inventory, slow sell-through, retailer margin dissatisfaction, missed resale expectations, customer preference, market demand, or business performance.
Custom-branded, private-label, team-branded, club-branded, special-order, prototype, sample, and made-to-order products are final sale. No refunds, returns, or cancellations are permitted once production, sourcing, design, customization, or procurement begins.
Minor variations in color, stitching, placement, sizing tolerance, materials, texture, packaging, or finish may occur and are not defects unless materially inconsistent with written specifications accepted by Clutch.
Shipping estimates are not guarantees. Clutch is not responsible for delays caused by carriers, customs, weather, supply-chain issues, incorrect addresses, failed delivery attempts, holidays, labor disruptions, force majeure events, or other events outside our reasonable control.
Once an order is marked delivered by the carrier, Clutch is not responsible for theft, loss, misdelivery, or damage occurring after delivery confirmation, except as required by law.
Customers are responsible for providing accurate shipping information. If an order is returned due to incorrect or incomplete address information, refusal, failed delivery, or non-collection, the customer may be responsible for reshipping fees and related costs.
If a package is lost in transit or arrives damaged, you must notify us promptly and cooperate with any carrier claim process. Remedies may depend on carrier investigation, insurance coverage, and proof of loss or damage.
International customers are responsible for duties, taxes, customs fees, import charges, brokerage fees, and compliance with local laws. Clutch is not responsible for customs delays, seizures, rejected imports, unpaid duties, or regulatory restrictions.
Products returned without prior authorization may be rejected, returned to sender, donated, destroyed, or held without refund or credit. Clutch is not responsible for unauthorized returns.
We reserve the right to deny refunds, returns, exchanges, credits, replacements, or future purchases if we suspect fraud, abuse, excessive claims, product misuse, chargeback abuse, unauthorized resale, or violation of our policies.
If you initiate a chargeback for a valid purchase or after receiving products, we reserve the right to dispute the chargeback and provide evidence including order confirmations, communications, shipping records, delivery confirmation, IP logs, product photos, policy acceptance, and other documentation.
Refund, return, exchange, or defect requests may be sent to:
Clutch Grip Gear LLC
3720 Harriman Ave, Los Angeles, CA 90032
hello@clutchgripgear.com
www.Clutchgripgear.com